The benefits you will see with service advisor training are many. Not only can you increase your business, but you can also gain a reputation that could be second to none in the business. Also, don’t forget the plus that you may be able to benefit from some free advertising!
Customers will be talking to that service advisor more than most of the other people in your location. So one who knows what they are doing will be appreciated by that customer. Someone who can explain things to them in a way that is easy to understand.
If the customer has been impressed by this service advisor they will refer their friends. Thus the benefits of free word of mouth advertising. Anyone loves to get free advertising, and it can succeed in bringing in more business to your company. Take advantage of it by getting a well-trained service advisor on your staff.
Since a service advisor was only seen as a person who would take orders and nothing else, there were a lot of sales that could have been lost. With a well-trained advisor you will find you can also gain a salesperson in that position. One who will see you earning more profits, and enjoying more business.
That’s right, your service advisor is actually a person who can be a salesperson too. They may be the main point of contract when dealing with customers. If they sell extra service, it will increase your profits and the customer’s happiness as well.
A lot of people are not a natural salesperson, however, so they need training to learn that job. That’s a thing that can be learned through the training of your service advisor. One that may cost you a bit of money, but will also earn you more money in sales when they know how to do it.
You will see that you normally get in three different types of customers to your business. First will be the customer who needs work done, but the car isn’t in your shop yet. Getting them to buy extra services can be done by a service advisor who has been trained correctly.
That trained service advisor can get them to bring in their vehicle and have it looked at. With the knowledge of what they learn in training your service advisor will be able to point out the plusses to all services.
Maybe they won’t talk them into a lot of service, but anything they do is above what the person was planning on buying. That benefit can be seen when you train your service advisor, and it’s going to help your business out. You also have the person who may need service but is just bringing the car in.
Finally, you have the customer whose car is already being serviced through a Automotive advisor training, but can be sold more service. This could be a very difficult sell for anyone. That person is already putting out money and most likely won’t be in the mood to spend more. A good Service advisor trainer would be able to point out much needed service and make the additional sale.
Filed under Maps n Directions by Sanjay
February 3, 2010
Difficulties Fixing Wiper Blades To My Mitsubishi
I’ve had my Mitsubishi FTO MIVEC for 3 years and have had nothing but happiness and enjoyment out of it. The only problem is with getting the parts needed to keep it maintained. I have used 3 sets of Wiper Blades and I am still not happy with the current version that I have on. I purchased the high performance Silicone Wiper Blades from a local garage but they do not curve to the correct angle of the windscreen.
The concerns that I have with ordering parts for the FTO is that everything has to be imported from Japan to get the correct fit and style. I did recognise this when I bought the car but I didn’t realise the cost of importing such things as Wiper Blades direct from the factory in Japan. This is because they do not make the current version of the car anymore and therefore everything is by order and demand.
There are a couple of specialist companies that can help with high performance parts, such as Wiper Blades, and I have used them in the past when the car failed it’s MOT and I needed a new seatbelt, mirror and locking catch. These specialist dealers are comprehensively cheaper and you actually get to talk someone who will give you exact prices and delivery times. I used SMC who are a specialist FTO parts dealer, I purchased the above parts and ordered the new high performance Wiper Blades which were a perfect fit, unfortunately they were too high performance and a local kid decided to treat himself to them the following week!
I have resigned myself to using local garage or store for Wiper Blades in case of the same occurring again. I went down to a local store and purchased a set of regular Wiper Blades which I thought would fit the windscreen, they were sizes 20” and 21”, they didn’t fit although the FTO name was on the packaging. I took the pair of Wiper Blades back and exchanged them for the rigid 19” version. The Wiper Blades fit the actual windscreen but did not curve around to fit the passenger side. I left these Wiper Blades on for at least six months but I noticed that during the winter months the rubber was wearing and I decided to go back to the Silicone Wiper Blades. As I have already commented on, I am still not happy with the look of my Wiper Blades but they are the best that I can find without paying for an import from Japan and paying a huge amount.
Filed under Maps n Directions by Sanjay
The benefits you will see with service advisor training are many. Not only can you increase your business, but you can also gain a reputation that could be second to none in the business. Also, don’t forget the plus that you may be able to benefit from some free advertising!
If a customer visits your location and receives good service and a service advisor who knows what they are doing, it’s pretty easy to conclude that they will share that information with others out there. This provides you with free advertising and the chance at gaining more business. With a poorly trained advisor, however, you may not see these benefits.
If the customer has been impressed by this service advisor they will refer their friends. Thus the benefits of free word of mouth advertising. Anyone loves to get free advertising, and it can succeed in bringing in more business to your company. Take advantage of it by getting a well-trained service advisor on your staff.
Since a service advisor was only seen as a person who would take orders and nothing else, there were a lot of sales that could have been lost. With a well-trained advisor you will find you can also gain a salesperson in that position. One who will see you earning more profits, and enjoying more business.
That’s right, your service advisor is actually a person who can be a salesperson too. They may be the main point of contract when dealing with customers. If they sell extra service, it will increase your profits and the customer’s happiness as well.
You need to focus on the fact that a service advisor is actually also a sales person. They may be the one person who talks the customer into more service being needed. In order to do this, however, they will either need to be a natural salesperson or have the right training.
In order for your service advisor to do their job well they will need to know how to handle three different types of customers. First will be the customer who needs service. Those people may be the easiest to make extra sales to, but only if your advisor has been trained properly.
That trained service advisor can get them to bring in their vehicle and have it looked at. With the knowledge of what they learn in training your service advisor will be able to point out the plusses to all services.
Maybe they won’t talk them into a lot of service, but anything they do is above what the person was planning on buying. That benefit can be seen when you train your service advisor, and it’s going to help your business out. You also have the person who may need service but is just bringing the car in.
Finally, the last kind of customer they can be trained to deal with, is the one whose car is already in the shop and doesn’t want the Service advisor trainer. A lot of these customers may be a bit more difficult to sell extra services to, but with that Automotive service advisor training, they can make anything possible.
Filed under Maps n Directions by Sanjay